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Terms & Conditions

Terms & Conditions

Order Information

How long does it take to process my order?

Orders are normally processed within three business days, if not sooner. will notify you if your shipment will be delayed for any reason.

Can you look at or inspect a product for me?

In order to offer the best possible prices, we source and store our products in numerous warehouses across North America. As we carry several hundred thousand products, we are unable to provide additional product information above and beyond what is available on our site in a timely or fiscally responsible manner.

Can I cancel an order?

An order cancellation request must be received within one hour of placing your order

To cancel an order within that time frame, log in to your account, view your order history, select your order, and click “Request Refund”. will then contact the warehouse to cancel the order. Alternately, you may contact us to cancel your order.

How do I check the status of an order?

You can visit your account page for your order status.

When will an out-of-stock product be available?

We are unable to provide information for when out-of-stock products will be available.



What methods of payment do you accept?

We accept Visa, Mastercard and Paypal . You can use American Express and Discover through Paypal.

Why is my credit card not being accepted?

Please check the following:

  • that the number and expiration date are correct
  • that the billing address you provide is the one that your financial institution has on record.

If everything is correct, and your card is still declined, please contact the institution that issues your card.

Do you accept international credit cards

We only accept American and Canadian credit cards.

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Can my shipping address be different from my billing address?

Yes. Your billing address, however, must match the address on your credit card statement.

How do I know what my shipping charges are?

Please visit our Shipping Information page for details on how to calculate the shipping charges on your order.

Why didn't I receive all of the items in my order?

In order to offer the best possible prices, products are stored and shipped from various warehouses throughout North America. As well, size restrictions or availability may require that parts of your order ship separately.

If you’d like to ensure that this is indeed the case, you may contact us and we will advise if your order has been split for these reasons.

Do you issue tracking numbers?

For most orders, when the tracking number is available, you will be able to view it by viewing the order history on your account page.

Some shipments coming into Canada from the U.S. will not have a tracking number available. As well, some United States Postal Service shipments do not have tracking numbers.

What do I do if the tracking number I was issued is not working?

Please contact us immediately.

Do you ship internationally? Do you ship to APO/FPO?

We currently ship to both USA and Canada. We currently do not ship to APO/FPO.


Privacy and Security

What information do we collect?

We only collect information that you submit. You submit information to us on three occasions:

  1. When you create an account, you are prompted for your address and other personal information.
  2. When you update the information in your account, the information we have about you is updated.
  3. When you complete an order, you are prompted for your credit card information. An order cannot be completed without a valid credit card. This is the only time you will be asked to provide your credit card.

You will be prompted for this information during the account creation, account updating or purchasing processes. We will never ask you for your credit card information via e-mail. If you receive an email requesting this information, do not respond with your information. You only have to submit this information on our secure site at the time you create an account and complete an order. If you are skeptical about a request for information, do not submit it until you are certain of its purpose. You may contact us for further information.

How do we use the information we collect?

Your information is solely and exclusively used to complete and ship your order, to contact you to resolve or advise of any concerns with the order, and to contact you via e-mail if we need to ensure that your order was handled properly.

Who has access to the information we collect?

Only those people who need to see your information to fulfill your order have access to your information, and do not have access to your credit card information. Your credit card information can only be viewed in a situation of a charge dispute or investigation prompted by yourself, and only by individuals in a trusted supervisory or management capacity.

Do we share the information we collect? does not, under any circumstances, share, sell, or otherwise make available any information about yourself, your location, your purchase, your purchasing habits or purchasing history, your e-mail address, your credit card, or any other information collected during your business transaction with us to any third party, with the exclusion of information required to complete your order with our warehouse(s), which is limited to your shipping address.

Is the information we collect secure? How do I know my credit card information is secure?

Yes. We use 128-bit SSL encryption for all information you submit to us and all transactions are completed over a secured connection. Only you and can access any information exchanged over that connection. You can tell if the page you are on is secure by looking at the URL. If it begins with https:// instead of http://, then the page is secure. Alternately, if there is a picture of lock in the address bar or the status bar of your browser, then the page is secure.


Problems and Support

Can I replace a lost invoice?

You can obtain your invoice and other order information by logging into your account and clicking View My Order History. You may click on the order you would like the invoice for, and print it out for your records.

What do I do if I have a problem with my order?

If the problem is that your product is not what you ordered, or is defective, you can return the product.

If your problem is different than any of these, contact us.

Data and Technical Issues

In the event of a data or technical issue which results in incorrect information or mispricing of products and services, is not liable for transactions arising out of this error. will gladly assist you with the issue, up to and including a complete refund and reimbursement for return shipping costs. If you find an error, please contact us and our team will attempt to fix it as soon as possible.


What payment methods do you accept?

We currently accept VISA, MasterCard and PayPal. You can use American Express and Discover through PayPal (dependent on your country of origin).

Where do you ship to?

We currently ship to both USA and Canada. We currently do not ship to APO/FPO.

What is the status of my order?

In order to track the current status of your order, please click the link provided within the confirmation email you were sent after you made your order. Additionally, if you have registered for an account, the status can be viewed by following these steps:

  1. Click on "My Account"
  2. Sign in with the e-mail address and password you used to create the account
  3. Click "View My Order History"

Note: The order will be updated with a tracking number as soon as it has shipped.

Out-of-stock products

We are unable to provide information for when out-of-stock products will be available.

Canceling my order

You can request to cancel any items within your order that are currently "Awaiting Shipment". Although we will do our best, we cannot guarantee our ability to cancel the items requested.

In order to request an order cancellation, please click the link provided within the confirmation email you were sent after you made your order. Additionally if you have registered for an account, the order can be canceled by following these steps:

  1. Click on "My Account"
  2. Sign in with the e-mail address and password you used to create the account
  3. Click on "View Your Order History"
  4. Click on your order's View Button
  5. Click "Request Cancellation"

Problem or issue with my order

If you are experiencing any of the following issues:

  1. You received damaged or defective items,
  2. Your order was missing an item,
  3. You received the wrong item,
  4. You haven't received your order,
  5. You have any other similar problems with your order,
  6. You are looking to or have been directed to contact us, or
  7. You are experiencing an order problem not previously mentioned,

please email us at helpdesk(at) All problems sent to us before 3 P.M. Central Standard Time will be responded to in the same day. Problems received after 3 P.M. will be responded to before 3 PM the following day.

Returns and Refunds

We pride ourselves in handling returns and refunds in a professional and expedient manner. Please familiarize yourself with the following to make sure that you are aware of all contingencies when you place an order with 247 Perfume Shop & Fragrances.


In order to return merchandise, an RMA number must be obtained from our customer service department. 
Unopened merchandise (except Skincare, Haircare, and Makeup items) may be returned in its original condition, including original packaging and packing slip within 30 days of receipt. A refund will be issued less any shipping/gift wrapping charges. 
Returns may be subject to a 25% restocking fee if:
   Merchandise is returned without an RMA number
   Merchandise is returned after 30 days
   Merchandise is not returned in its original, manufacturers condition 
Shipping costs incurred to return the product to us will not be refunded. 
We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons.
Please make your selections carefully. 
We require the following information to process your return. (If this information is not included, we will be unable to process your return.)


Return exclusions:

Our return policy excludes the following products, which for various legal, health and fraud prevention reasons, we cannot accept returns on, unless you were shipped the wrong product and the product is returned sealed/unused/unworn in its original packing:

How to return a defective item, or an item shipped to you in error:

Request a RMA form by hitting reply to the order confirmation received from us and enter the reason for the request in this email or log into your account and fill out the return form under your order view. Fill out our order issue form that we will send back to you and we will process your request for a Return Materials Authorization (RMA) number. Do not ship the product until you have received this number and the instructions for returning the product. Items returned without an RMA number will not be processed and will be assessed a 20% restocking fee. Only items returned with an RMA number will be reimbursed for return shipping. Upon receipt of the RMA, you have 30 days to return the product per the instructions listed. Beyond the 30 day grace period, the item is no longer eligible for return and the product will either be shipped back to the individual at their expense, or a restocking fee of 25% of the total merchandise value will be charged to complete the transaction.

Important Notice:

In the case of refused shipment, or any return without prior authorization or an RMA number, the item will be assessed a restocking fee at 25% of the total merchandise value. In this case, shipping will not be reimbursed.

All returned products are subject to inspection upon arrival. Should the product be received in unacceptable condition, i.e. showing obvious signs of use or misuse, or is not defective as claimed, the product will either be declared ineligible for return and be shipped back to the individual at their expense, or be subject to a restocking fee of 25% of the total merchandise value.